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COVID-19

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The Town of Paradise is constantly and carefully monitoring the situation with COVID-19. Information is provided by provincial and federal departments / agencies. 

COVID-19 is an illness caused by a coronavirus. Human coronaviruses are common and are typically associated with mild illnesses, similar to the common cold.

The Town is committed to the health and safety of our employees while ensuring we continue to provide business continuity and maintain services.

The main Town phone line 782-1400 and general email are answered and appropriate staff will be available to respond to all inquiries. 

The Town Hall is open to the public, Monday to Friday, 8:30 am to 4:30 pm and masks must be worn at all Town facilities. When possible, to support public health guidelines, it is preferred to use virtual meetings and appointments through email, teleconference or videoconferencing. Physical distancing and public health guidelines must be followed at all times. 

The situation on COVID-19 is continually evolving and the Town is constantly reviewing information as it becomes available. The Town is also liaising with neighbouring municipalities and provincial and federal government departments / agencies to ensure coordinated approaches and responses to the COVID-19 situation.

Alert Level 2 Operations
Effective June 25, 2020, the province is designated at Alert Level 2 of the NL Life with COVID-19 plan.
  • Essential, core, and business continuity services are on-going; residents can call 782-1400 or email;
  • The Town Hall is open Monday to Friday, 8:30 am to 4:30 p.m. While it is preferred to use virtual meetings and appointments through email, teleconference or videoconferencing, the Town Hall is open for in-person visits; 
  • The Paradise Double Ice Complex is open for confirmed rental groups. All users must follow the requirements of the user groups and public health guidelines;
  • Masks must be worn inside all Town buildings; 
  • Curbside garbage and recycling collection on-going as per the 2020 Garbage Collection Schedule; the Bulk Garbage Collection program has started for the season;
  • Public Council Meetings are proceeding on the regular schedule (first and third Tuesday of the month) via webcasting;
  • The BodyQuest Fitness Centre is open for current members. Users must register a time to attend the Fitness Centre and appointments are limited to a maximum of one hour duration to support required public health guidelines. Details on how to make appointments are available on the Town web site at paradise.ca/FitnessCentre
  • Paradise Park – all areas open: splash pad, playground, the main green space, the dog park, and the beach volleyball court are open for public use. The bathrooms are available but the change rooms are closed at this time. The canteen remains closed at this time. 
  • Peter Barry Duff Memorial Park – all areas are open: playground, basketball court, ball hockey, skate park and beach area. 
  • Playgrounds: please see below for list of playgrounds open for public use;  
  • Tennis courts and passive green spaces are open, trails are designated as one-way;
  • Dianne Whalen Memorial Soccer Complex and Milton Road Ball Field are closed to the public. (These facilities are maintained for sporting play and not for public use.) The fields are ready for use by the local sporting associations. The Town did become aware of an unforeseen issue involving rental agreements and waivers; the Town has provided all information to the sporting associations and they may begin offering programming as permitted under public health guidelines;
  • The Rotary Paradise Youth and Community Centre is being used for the 2020 Summer Day Camp program and as a result will remain closed to the public until the fall; and 
  • All in-person Town events, festivals and gatherings are cancelled for Summer 2020; the Town is exploring virtual and on-line events for residents.

Details on Town operations at the various Alert Levels will be provided once the province designates that level in effect. 

Playgrounds

The following Playgrounds are open for public use:

  • Paradise Park
  • Peter Barry Duff Memorial Park
  • Atlantica Drive
  • Ashgrove Drive
  • Camelot Crescent
  • Cameo Drive
  • Canterbury Drive
  • Carlingford Street
  • Christine Crescent
  • Duff’s Crescent
  • Elgin Drive
  • Horncastle Crescent
  • Joshua Street
  • Kinder Drive
  • Lanark Crescent
  • Lancefield Street
  • Lombardy Place
  • Milton Road
  • Niagara Place
  • Ranger Avenue
  • Reardon Avenue 
  • St. Thomas Community Centre

The playgrounds at Paradise Park and Peter Barry Duff Memorial Park are cleaned twice daily and staff are on site to monitor the facilities. The washrooms facilities at both of these parks are also open for public use and being cleaned according to public health guidelines. All other playgrounds will be cleaned and monitored throughout the summer, however, these areas will not be cleaned twice daily. Residents using playground areas are reminded to practice proper hand hygiene, to bring hand sanitizer, and to ensure physical distancing is practiced.

The playground located outside the Rotary Paradise Youth and Community Centre is closed for public use as it being used by the Summer Day Camp program. It will be cleaned and monitored as part of the Camp program.

Property Tax Deferral and Payments

In March, as part of its COVID-19 response, the Town offered a deferral of all residential, commercial and business tax payments until the end of June, with no interest charged until June 30.  

For those residents who availed of the tax payment deferral, arrangements must now be in place.

For residents using pre-authorized payment plans, the plans resume effective July 15. Tax account balances will be divided over six equal payments and the withdrawal date will be the 15th of each month (or the next business day) ending on December 15th.

Please email if you have any questions. For those wishing to make tax payments at this time, please see below for payment options.

There are several ways you can pay property tax, full details are available on the Property Tax web page:

  • Online Banking: Payments are accepted through online banking by adding the Town of Paradise as a payee on the bank website and quoting the account number which is found on the front of the municipal tax bill (Ex: ABCDE001). Please note this is not an interest free form of payment.
  • Credit Card (Visa, Master Card and American Express), e-Transfer or PayPal: Payments can be completed online through PaySimply, our secure third-party provider, visit the portal to access the service. (Please note that PaySimply will charge you a convenience fee to cover payment handling and processing charges, this fee is not associated with the Town of Paradise and is paid directly to PaySimply.)
  • eServices: Payments can be received through the Town's website through the eServices portal. Please visit the eServices page and follow the instructions to create an account and make payments.
Inspections, Permits and Compliance Letters

The Town is providing inspections and permits on case-by-case basis. We must ensure we are keeping our staff healthy and safe and that we are supporting social distancing practices.

Inspections: 

Please email requests to and include address, type of inspection and a daytime telephone number for someone who is responsible for the site. Staff will contact you, review safety protocols and schedule a time for the inspection.

Permits:

For permits and applications, completed forms must be submitted by email. Required forms are available on the Applications, Licences and Permits web page.  

Payment Methods:

  • Required fees for permit applications can only be accepted via Interac e-Transfer.
  • Through online banking or mobile banking app, add the "Town of Paradise" with the email address accountsreceivable@paradise.ca as a contact.
  • The "comment" or "message" section must contain: Name of Applicant, Purpose of the e-transfer. (i.e. Application fee or permit fee, indicating the type of permit) and Civic Address. If this information is not provided, the e-transfer cannot be completed. 

NOTE: If the e-transfer limit cannot cover the entire amount of the permit fee, please send in two installments, indicating the payment is for “Civic #, Street Name, Payment 1 of 2”, or “Civic #, Street Name, Payment 2 of 2”.”  This will alert staff that additional payments will follow. 

Interac e-Transfers will only be accepted through accountsreceivable@paradise.ca    

Compliance Letters: 

Requests for Compliance Letters must be submitted by email.  

Payment Methods:

  • The required fee for processing a compliance letter can only be accepted via Interac e-Transfer.
  • Through online banking or mobile banking app, add the "Town of Paradise" with the email address accountsreceivable@paradise.ca as a contact. 
  • The "comment" or "message" section must contain: Name of legal firm, Purpose of the e-Transfer (i.e. compliance letter fees), and applicable civic address.

Interac e-transfers will only be accepted through accountsreceivable@paradise.ca

Business Supports

Recognizing the challenges and issues businesses are facing due to the current COVID-19 pandemic, the Town of Paradise implemented a Business Support Plan.

The Plan is multi-faceted offering a number of initiatives designed specifically to support and assist the Town’s business sector. The Town is continually monitoring the COVID-19 situation and adjust this plan and the supports offered as needed. Full details are available on the web page

The COVID-19 situation is presenting uncertain times for the business community. The Town's Economic Developer Officer is monitoring the situation and available to lend support. Please contact her if you have questions or need information on available supports for business owners. 

Jennifer Penney, 709.781.400, email

Health Information Sources
If you start to have symptoms of COVID-19, please use the self-assessment tool on the HealthLine 811 website to determine if you need to call 811. If you are not able to access the self-assessment tool, please call 811.

Health officials advise that the best way to prevent the spread of COVID 19 is frequent hand-washing with soap and water, refrain from touching your face and shaking hands with others, and covering cover your mouth and nose with your arm when coughing or sneezing.

Information and updates on COVID-19 are available from:

Physical Distancing

(Information from the Government of Newfoundland and Labrador)

Physical distancing means limiting your physical contact with other people in order to stop, slow down or contain the spread of COVID-19. Everyone has a part to play in reducing the spread of COVID-19.

Generally, all individuals are advised to avoid crowds and maintain a 2 arms' length distance (approximately 2 metres or 6 feet) from other people.

Activities to avoid:

  • group gatherings (e.g. birthday parties, weddings, funerals, etc.)
  • having visitors in your home
  • sleepovers, play dates and other social interactions with friends
  • public spaces (e.g. malls)
  • crowded stores
Activities to Support Physical Distancing

While we are all doing our part to help contain the spread of COVID-19, this situation is challenging for all of us.

As long as you are symptom-free, health officials advise it is safe to go public spaces to get essential supplies such as groceries for,example, however make sure that you are maintaining a 2 arm length distance from other people.

Here are some suggestions from provincial public health officials on activities we can still enjoy at this time:

  • get outdoors (weather permitting): take a walk, ride your bike, snowshoeing; play outside; yard work, and sit on your deck
  • family game night
  • cook, including teaching children how to cook
  • listen to or play music
  • read a book
  • spring cleaning
  • watch your favourite shows or movies
  • video chat (Skype, Facetime)
  • connect with friends on social media
Seniors & Vulnerable Groups

Government of Newfoundland and Labrador

  • during the COVID-19 public health emergency, please call 1-833-552-2368 to contact the provincial Department of Children, Seniors and Social Development.

Government of Canada

  • providing a one-time special payment through the Goods and Services Tax (GST) credit by early May. This will double the maximum annual GST credit payment amounts for the 2019-20 benefit year.
  • reducing the required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25 per cent for 2020. This will provide flexibility to seniors and help preserve RRIF assets during a volatile market
  • extending the deadline to file your income taxes to June 1 and allowing any new balances due, or installments, to be deferred until after August 31, 2020 without incurring interest or penalties.

Supporting seniors and vulnerable groups-while we cannot visit seniors and vulnerable residents at this time, there are ways we can offer support: 

  • phone calls
  • video conferencing (Skype, Facetime)
  • send a card or letter (Canada Post is committed to providing service but there may be delays)
  • window visits - go to the person's place of residence and visit through the window. Seeing a loved one in-person, even through a window, can provide comfort. Practice social distancing at all times
  • grocery and essential supplies - offer to deliver groceries and essential supplies These should be dropped to the door and practice social distancing at all times.
Mental Health Supports
The COVID-19 is situation is a stressful and uncertain time for all of us. While we must practice social distancing, there are supports available to help you at this time. 

 

Mental Health Crisis Line

  • 1-888-737-4668

 Bridge the Gapp (Government of Newfoundland and Labrador)

  • online mental health resource 

Canadian Red Cross

  • 1-800-863-6582, for anyone having issues or concerns regarding self-isolation, available 8:00 a.m. to 8:00 p.m. daily. 

Provincial Warm Line 

  • 1-855-753-2560,  9 am to 12 am daily. speak with a trained mental health peer supporter.  

Kids Help Phone

  • A 24/7 national support service offering professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French.
  • online support
  • Call a counsellor: 1-800-668-6868

SeniorsNL

  • 1-800-563-5599

Contact(s)