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COVID-19

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The Town of Paradise is constantly and carefully monitoring the situation with COVID-19. Information is provided by provincial and federal departments / agencies. 

COVID-19 is an illness caused by a coronavirus. Human coronaviruses are common and are typically associated with mild illnesses, similar to the common cold.

The Town is committed to the health and safety of our employees while ensuring we continue to provide core services to our residents. All Town Facilities are closed and staff are working remotely to provide business continuity and maintain core services.

The main Town phone line 782-1400 and general email, will be answered and appropriate staff will be available to respond to all inquiries. 

The situation on COVID-19 is continually evolving and the Town is constantly reviewing information as it becomes available. The Town is also liaising with neighbouring municipalities and provincial and federal government departments / agencies to ensure coordinated approaches and responses to the COVID-19 situation.

Alert Level 4 Operations
Effective May 11, 2020, the province is designated at Alert Level 4 of the NL Life with COVID-19 plan.
Alert Level 4 Town of Paradise Operations:
  • Essential, core, and business continuity services are on-going; residents can call 782-1400 or email;
  • Town facilities remain closed;
  • Curbside garbage and recycling collection on-going as per the 2020 Garbage Collection Schedule
  • Public Council Meetings on regular schedule (first and third Tuesday of the month) via webcasting;
  • Peter Barry Duff Memorial Park and passive green spaces are open; trails are designated as one-way;
  • effective May 28, tennis courts are open, users are asked to follow public health guidelines
  • Playgrounds, dog parks, courts, and fields are closed; 
  • bulk garbage collection resumes for the season effective June 8, visit webpage for details; and 
  • All Town events, festivals and gatherings are cancelled for Summer 2020.

The Town has started preparing for Alert Level 3 operations. Work on outdoor recreation fields and courts is being completed so that the areas are ready to open when deemed able to do so. Planning is underway to offer a limited Summer Day Camp in accordance with the public health restrictions and  guidelines. Once the plans are finalized, the Town will provide further details, including registration times, available dates for camp, and summer student employment opportunities. The Town is also exploring virtual and on-line events for residents in lieu of the regular summer events normally held each year.  

Details on Town operations at the various Alert Levels will be provided once the province designates that level in effect. 

Property Tax Deferral and Payments

Effective immediately, the Town is offering to defer all residential, commercial and business tax payments until the end of June, with no interest charged until June 30.  

Tax payment deferral is also available for any residents who have already made arrangements for payment of taxes. If you have set-up pre-authorized debit payment or submitted post-dated cheques for payment of taxes and you would like to avail of tax deferral, complete the Tax Payment Deferral Form. (Note: you can complete the form on your computer, save it, and then submit via email). If the form is not submitted, payment plans will continue to be processed as planned. 

If you do not have payment arrangements in place, you do not need to take any further action, the Town will not charge interest on taxes until June 30. 

While the Town Hall is closed at this time, there are several ways you can pay property tax, full details are available on the Property Tax web page:

  • Online Banking: Payments are accepted through online banking by adding the Town of Paradise as a payee on the bank website and quoting the account number which is found on the front of the municipal tax bill (Ex: ABCDE001). Please note this is not an interest free form of payment.
  • Credit Card (Visa, Master Card and American Express), e-Transfer or PayPal: Payments can be completed online through PaySimply, our secure third-party provider, visit the portal to access the service. (Please note that PaySimply will charge you a convenience fee to cover payment handling and processing charges, this fee is not associated with the Town of Paradise and is paid directly to PaySimply.)
  • eServices: Payments can be received through the Town's website through the eServices portal. Please visit the eServices page and follow the instructions to create an account and make payments.
Summer Day Camp 2020

The Town is currently preparing to operate a restricted Summer Day Camp program for Summer 2020 in accordance with public health guidelines. 

When the Chief Medical Officer of Health designates the province to be in Alert Level 3, Summer Day Camps will be permitted to operate, under strict restrictions. 

The Town is reviewing the restrictions and public health guidelines in terms of Summer Day Camps. Once the plans are finalized, the Town will provide further details, including registration times and available dates for camp. 

Inspections, Permits and Compliance Letters

The Town is providing inspections and permits on case-by-case basis. We must ensure we are keeping our staff healthy and safe and that we are supporting social distancing practices.

Inspections: 

Please email requests to and include address, type of inspection and a daytime telephone number for someone who is responsible for the site. Staff will contact you, review safety protocols and schedule a time for the inspection.

Permits:

For permits and applications, completed forms must be submitted by email. Required forms are available on the Applications, Licences and Permits web page.  

Payment Methods:

  • Required fees for permit applications can only be accepted via Interac e-Transfer.
  • Through online banking or mobile banking app, add the "Town of Paradise" with the email address accountsreceivable@paradise.ca as a contact.
  • The "comment" or "message" section must contain: Name of Applicant, Purpose of the e-transfer. (i.e. Application fee or permit fee, indicating the type of permit) and Civic Address. If this information is not provided, the e-transfer cannot be completed. 

NOTE: If the e-transfer limit cannot cover the entire amount of the permit fee, please send in two installments, indicating the payment is for “Civic #, Street Name, Payment 1 of 2”, or “Civic #, Street Name, Payment 2 of 2”.”  This will alert staff that additional payments will follow. 

Interac e-Transfers will only be accepted through accountsreceivable@paradise.ca    

Compliance Letters: 

Requests for Compliance Letters must be submitted by email.  

Payment Methods:

  • The required fee for processing a compliance letter can only be accepted via Interac e-Transfer.
  • Through online banking or mobile banking app, add the "Town of Paradise" with the email address accountsreceivable@paradise.ca as a contact. 
  • The "comment" or "message" section must contain: Name of legal firm, Purpose of the e-Transfer (i.e. compliance letter fees), and applicable civic address.

Interac e-transfers will only be accepted through accountsreceivable@paradise.ca

Business Community

The COVID-19 situation is presenting uncertain times for the business community. The Town's Economic Developer Officer is monitoring the situation and available to lend support. Please contact her if you have questions or need information on available supports for business owners. 

Jennifer Penney, 709.781-1400, email

Information for Business Owners is available from (NOTE:all links provided are to external  websites):

The Government of Canada is asking suppliers about their ability to provide products and services. For more info, visit the website

Supports For Business

 Deferrals

Access to Credit & Financial Relief Options

Supports For the Self Employed

Supports For Your Employees

Other Resources

Health Information Sources
If you start to have symptoms of COVID-19, please use the self-assessment tool on the HealthLine 811 website to determine if you need to call 811. If you are not able to access the self-assessment tool, please call 811.

Health officials advise that the best way to prevent the spread of COVID 19 is frequent hand-washing with soap and water, refrain from touching your face and shaking hands with others, and covering cover your mouth and nose with your arm when coughing or sneezing.

Information and updates on COVID-19 are available from:

Social Distancing

(Information from the Government of Newfoundland and Labrador)

Social distancing means limiting your physical contact with other people in order to stop, slow down or contain the spread of COVID-19. Everyone has a part to play in reducing the spread of COVID-19.

Generally, all individuals are advised to avoid crowds and maintain a 2 arms' length distance (approximately 2 metres or 6 feet) from other people.

Activities to avoid:

  • group gatherings (e.g. birthday parties, weddings, funerals, etc.)
  • having visitors in your home
  • sleepovers, play dates and other social interactions with friends
  • public spaces (e.g. malls)
  • crowded stores
Activities to Support Social Distancing

While we are all doing our part to help contain the spread of COVID-19, this situation is challenging for all of us.

As long as you are symptom-free, health officials advise it is safe to go public spaces to get essential supplies such as groceries for,example, however make sure that you are maintaining a 2 arm length distance from other people.

Here are some suggestions from provincial public health officials on activities we can still enjoy at this time:

  • get outdoors (weather permitting): take a walk, ride your bike, snowshoeing; play outside; yard work, and sit on your deck
  • family game night
  • cook, including teaching children how to cook
  • listen to or play music
  • read a book
  • spring cleaning
  • watch your favourite shows or movies
  • video chat (Skype, Facetime)
  • connect with friends on social media
Seniors & Vulnerable Groups

Government of Newfoundland and Labrador

  • during the COVID-19 public health emergency, please call 1-833-552-2368 to contact the provincial Department of Children, Seniors and Social Development.

Government of Canada

  • providing a one-time special payment through the Goods and Services Tax (GST) credit by early May. This will double the maximum annual GST credit payment amounts for the 2019-20 benefit year.
  • reducing the required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25 per cent for 2020. This will provide flexibility to seniors and help preserve RRIF assets during a volatile market
  • extending the deadline to file your income taxes to June 1 and allowing any new balances due, or installments, to be deferred until after August 31, 2020 without incurring interest or penalties.

Supporting seniors and vulnerable groups-while we cannot visit seniors and vulnerable residents at this time, there are ways we can offer support: 

  • phone calls
  • video conferencing (Skype, Facetime)
  • send a card or letter (Canada Post is committed to providing service but there may be delays)
  • window visits - go to the person's place of residence and visit through the window. Seeing a loved one in-person, even through a window, can provide comfort. Practice social distancing at all times
  • grocery and essential supplies - offer to deliver groceries and essential supplies These should be dropped to the door and practice social distancing at all times.
Mental Health Supports
The COVID-19 is situation is a stressful and uncertain time for all of us. While we must practice social distancing, there are supports available to help you at this time. 

 

Mental Health Crisis Line

  • 1-888-737-4668

 Bridge the Gapp (Government of Newfoundland and Labrador)

  • online mental health resource 

Canadian Red Cross

  • 1-800-863-6582, for anyone having issues or concerns regarding self-isolation, available 8:00 a.m. to 8:00 p.m. daily. 

Provincial Warm Line 

  • 1-855-753-2560,  9 am to 12 am daily. speak with a trained mental health peer supporter.  

Kids Help Phone

  • A 24/7 national support service offering professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French.
  • online support
  • Call a counsellor: 1-800-668-6868

SeniorsNL

  • 1-800-563-5599

Contact(s)